ACAS logo

ACAS stands for Advisory, Conciliation and Arbitration Service and aims to improve organisations and working life through better employment relations.  Services offered include up-to-date information, independent advice, training and support on solving problems.  Free advice can be accessed through their website

ACAS is largely funded by the Government’s Department for Business, Innovation and Skills (BIS), though is governed by an independent council which allows it to remain independent, impartial and confidential.

What do ACAS do?

  • Provide advice and guidance to help employers
  • Offer tailored training and online learning
  • Free expert advice through their telephone helpline
  • Offer mediation services for dispute resolution
  • Commission and publish research
  • Support with reviewing HR and employment process and procedures
  • Provide a wide range of training programmes

For more information about ACAS please click here.

ACAS offer free step-by-step guides.  The advice will tell you what you must do to stay on the right side of the law, and how to get the best out of your employees. Here are some of the most requested guides.

ACAS offer a whole range of other publications that can be Downloaded Here.

ACAS also provide free Learning OnLine modules.  This useful e-learning resource is for anyone wanting to refresh their knowledge and improve their approach to employment relations issues.

The Learning OnLine packages are particularly useful for managers, supervisors and anyone responsible for improving business or operational performance.

Sometimes reading a guide isn’t enough.  If you need help on a specific issue there is a free helpline to answer your specific questions.  You can call the ACAS Helpline on 0300 123 1100 (open 8am – 8pm, Monday to Friday and 9am – 1pm Saturday).

Please visit the ACAS website for further information:

Online helpline:

ACAS East Midlands:

Training and Business Solutions: